What Shipping Methods Are Available?
All purchased items are delivered by our boda boda service within Nairobi
Items for upcountry delivery are delivered at your own risk preferably via Wells Fargo / Your preferred bus service.
What are your shipping and return policies?
Once products are purchased from The Perfumery Kenya, they are not returnable.
All purchases are considered final and completed.
Do You Ship Internationally?
At the moment, we deliver only within Kenya.
What Payment Methods Are Accepted?
The Perfumery Kenya currently excepts
1. Payment via Mpesa Till Number 9198565
2. Cash upon Delivery
Do you accept international credit cards?
At the moment The Perfumery Kenya does not accept payment via Debit / Credit Cards
Shipping & Returns
I want to return my purchase! What do I do?
All goods once delivered are considered sold and are not returnable.
How long does it take for me to get a refund?
Once any item is dispatched, the item is considered sold and is not returnable. Therefore no refunds are provided by The Perfumery Kenya
How Can I Cancel Or Change My Order?
If after placing your order, and you must change the order, we request you to immediately call us on +254-758-054-463
Once we dispatch the items, there are not refundable or exchangeable.
How can I get assistance if I need it?
For any further assistance, you may reach us on any of our social media channels or by phone / whatsapp on +254-758-054-463